Queensland Performing Arts Centre
Patrons with individual needs

qtix counter image - courtesy of Queensland Department of Communities

Patrons With Individual Needs


QPAC is dedicated to being welcoming, accessible and inclusive for the widest possible audience. We are committed to finding solutions to the challenges of our building and surrounds and removing barriers presented to our visitors.

QPAC provides a range of services, facilities and programs to enable visitors with special needs to attend performances and participate in programs.

With advance notice QPAC can accommodate a range of individual needs. It is strongly encouraged that patrons notify staff of any individual needs at the time of booking.

Mobility difficulties
Parking and drop off
Wheelchair seating
Guide, hearing and assistance dogs
Companion card
Hearing in the theatre
Cloakroom facilities
Signed performances
Audio Described Performances
Signage
Lifts
Toilets
Restaurants and bars

Car park lift closure 22 April - 22 August 2014



The lift from the Performing Arts Car Park to the Cremorne Theatre foyer is closed for refurbishment from 22 April to 22 August. During this time, access to the Cremorne Theatre is via stairs or ramp from ground level. Access to the Playhouse is via Russell Street. For further information call 136 246.

Mobility difficulties

If you require assistance due to mobility difficulties, please call 136 246 and notify qtix box office staff at the time of booking.

QPAC has a number of wheelchairs available for patron use. These are available from each designated patron drop off area listed below.

Parking and drop off

There are drop off  zones for patrons at Grey Street (for Lyric Theatre and Concert Hall) and Russell Street (for Playhouse and Cremorne Theatre). See map [PDF 273KB] for further details.

For the convenience of patrons who have difficulty walking, a specific set down area is open in the QPAC basement 90 minutes prior to and one hour after performances in the QPAC Concert Hall and Lyric Theatre.

Entry to the set down area is from the tunnel entrance at Grey Street. Please note that the entrance has a height restriction of two metres. Drivers will be assisted through the boom gate to the basement level. After dropping off their passenger/s, drivers will then proceed up the ramp to Little Stanley Street. A right hand turn will take drivers to car parks within the Cultural Precinct, South Bank, including pre-paid parking at the Performing Arts car park; a left hand turn will take drivers to Melbourne Street from which they can proceed to car parks at Brisbane Convention and Exhibition Centre or South Bank.

The basement set down area will also be open for one hour after performances, with entry again from Grey Street.

Kindly respect the needs of people with mobility difficulties and only use the set down areas if dropping off patrons in wheelchairs or who have difficulty walking. An alternative set down point is located in Grey Street just 50 metres from our main foyer. Refer to the map for more information.

Please be aware that the set down areas have limited capacity and we recommend you allow sufficient time for possible delays.


Parking for people with mobility difficulties is available in all car parks.

Wheelchair seating

All QPAC venues have dedicated seating options for patrons with a disability and their guests.

In order to ensure the best possible experience for patrons, it is essential we obtain all necessary information at the time of booking. For this reason, bookings for wheelchair seating can only be made with one of our Box Office staff over the telephone or in person.

Bookings can be made in person or by calling 136 246 from 9am to 8:30pm Monday to Saturday.

Guide, hearing and assistance dogs

QPAC welcomes patrons accompanied by guide, hearing or assistance dogs and our staff are trained to meet the needs of support dogs and their handlers.

Please notify our Box Office staff at the time of your booking if you are visiting QPAC accompanied by your support dog.

Companion Card

QPAC is an affiliate of the Queensland Government’s Companion Card program. A Companion Card is issued to those with a disability who have a lifelong need for attendant care support in order to participate in community activities and attend venues.
As an affiliate of the Companion Card program, QPAC provides Companion Card holders with a second ticket for their chosen companion at no cost.

Access to the Companion Card program is only available to Companion Card holders when booking tickets in person, or calling the Qtix box office on 136 246. The cardholder must provide their Companion Card details when making bookings and present the valid ID card to receive their (free) ticket/s from the box office at the QPAC venue one hour prior to the event.

Collections for events at the Lyric or Concert Hall theatres will be from the Qtix box office on the Mezzanine Level, QPAC. Playhouse and Cremorne Theatre collections will be from the box office located at each of these venues. For more information on the Companion Card program, visit the Department of Communities.

Hearing in the theatre

All theatres are equipped with Sennheiser Infra-Red Sound Reinforcement. This system can assist patrons with all levels of hearing impairment including hearing aids.

The Sennheiser equipment can be obtained, free of charge, from any cloakroom.

Please notify qtix box office staff when making a booking and our Front of House staff will ensure the system is ready for your collection when you arrive.

Cloakroom Facilities

We have dedicated cloakrooms for all four theatres.

The main cloakroom serves our two largest venues, the Lyric Theatre and Concert Hall. It is located on the tickets sales foyer level, opposite the main Box Office (one level up from the ground floor). There are three lifts that can take you to the ticket sales foyer. Press level 'M' to access this level.

We offer a range of services, which are all free of charge to our patrons. A cloaking service, where you can store your bags*, coats, umbrellas and jackets. We have a limited number of booster** cushions, so that children and smaller patrons can prop themselves up in their seats if required.

The cloakroom is where Sennheiser headsets can be collected. All theatres are equipped with Sennheiser Infra-Red Sound Reinforcement. This system can assist patrons with all levels of hearing impairment including hearing aids. The Sennheiser headsets can be booked in advance(but not essential) by calling our QTIX Centre on 136 245 or our reception desk on (07) 3840 7400.

Both the Playhouse and Cremorne Theatres offer the same services (but on a smaller scale) and both cloakrooms are located on the ground floor of their respective Theatre. For assistance with cloakroom at the Playhouse or Cremorne Theatre, please contact one of our friendly front of house staff. All Cloakrooms are open 1 hour prior to a show.

*Please note that golf sized umbrellas and large bags must be cloaked for safety purposes.
**Also please note that these cushions cannot be booked in advance and are available only on a first in first served basis.

Signed performances

Selected performances and tours are audio described and professionally signed by an Auslan interpreter. For details please email us at info@qpac.com.au.


Audio Described Performances


Audio-described performances for patrons who are blind or have low vision.

Access Arts Inc. (Qld), Vision Australia and QPAC are pleased to advise that Vision Australia's Audio Description Service is available for selected performances at QPAC. Find out more about audio described events at QPAC.

Signage


Where possible, all signage in the newly redeveloped Lyric Theatre and Concert Hall foyers include Braille to assist patrons who have sight impairments.

Lifts


Each theatre has lifts which assist patrons with mobility difficulties to access all foyers.

Toilets


Wheel chair accessible toilets are located on Level M, MG and 1 of the Lyric and Concert Hall foyers and Level 1 for the Playhouse and Cremorne Theatre foyers.

Restaurants and bars


QPAC has a range of bars and dining options all of which are accessible by wheelchair. Assistance Dogs are welcome at all of our outlets.

For more information about dining options at QPAC visit Restaurants and Bars.

Queensland Government

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